TERMS OF PAYMENT AND REFUND POLICY

TERMS OF PAYMENT

It is the policy of this funeral home facility that all Funeral and Cremation Service Charges must be paid in full on the day before the funeral or cremation.

Acceptable forms of payment are:

Cash
Personal check
Bank check or money order
Debit card
Credit card. (We accept Master Card, Visa, AMEX and Discover Cards)

Assignment of Life Insurance proceeds will be accepted as payment for our Funeral or Cremation Service Charges. (only if the policy can be verified and only if the cause of death is stated on the Death Certificate, Pending causes can not be accepted).

*Please note that if requesting for us to apply for payment by Assignment of Life Insurance proceeds there will be an additional charge of $450 added to the Statement of Goods and Services.

**If the consumer wishes to submit the application for Assignment of Life Insurance proceeds and wait until received before making payment, this would void the $300 “Prompt Pay” discount that is already reflected in the published Cremation Package prices and would therefore be added back to the Statement of Goods and Services.

Cash Advance Items must still be paid before the burial or cremation or before the order of any merchandise or death certificates takes place.

We offer a “Prompt Pay” discount of $300 on all of our Simple or Premium Cremation Packages. This discount is already reflected in the published price for these Packages and assumes that payment will be received within 5 days from receipt of a signed Statement of Goods and Services or before the cremation takes place, whichever comes first. If payment is not made within the agreed upon time frame the $300 discount will be added back to the Statement of Goods and Services.

A late charge will be added to any balance not paid according to our terms of 1.5% per month (18% per year).

CANCELLATION & REFUND POLICY

Customer satisfaction is our number one priority.

Regarding cancellation of services and cash advance items:
It is the policy of this funeral home facility to make refunds in full for any funeral or cremation related services or cash advance items that have been canceled 24 hours in advance and that have not been provided by our facility. Any services already provided to or performed on behalf of the consumer can not be cancelled.

Funeral or Cremation related services would be items such as removal from place of death, refrigeration, services of funeral director and staff, cremation of decedent, embalming, etc.

Regarding cancellation of merchandise:
If for any reason you are not satisfied with a product or products, AM Cremation & Funeral Care will offer an exchange or full refund (less shipping charges) within 30 days of order. Please observe the following procedures:

You must notify us within 30 days by email (info@amcremations.com) or by phone (1-941-722-3201) prior to returning the merchandise.

All returns must be in new condition, un-used, and in original packaging with packing slip enclosed. Your order number and name must be included.

Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. AM Cremation & Funeral Care is not responsible for lost or damaged items in transit.

All requests for refunds due to damaged/defective products must be made within 10 days of order.

Free Shipping Specials: If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.

Personalized items cannot be returned for a credit or a refund. i.e. - items such as engraved urns, keepsakes, plaques, memorial jewelry, thumbprint jewelry/keepsakes, art glass jewelry/keepsakes or printed stationary or other personalized memorial items.

Food items cannot be returned for a credit or a refund.

Returning Incorrect Items:
We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.

Refund Methods:
Refunds will be made to credit cards used or by check if paid by check or cash. Undeposited checks will be returned if the amount to be refunded is equal to the amount of the check. For partial refunds or if the check has been deposited, the refund will be made by check only after confirmation is received of the clearance of the check in our bank.

Problems, Questions, Concerns:
If you have any questions regarding our policies or an order, please contact us at:

info@amcremations.com

Email is the best method to reach us. We check our emails frequently throughout the day and should respond that day or the next business day.